Rail Safety and Standards Board is using Delta eSourcing to run this tender exercise
| Notice Summary |
|---|
| Title: | GB-London: RSSB26311 Customer Service Transformation Programme |
| Notice type: | Competitive Contract Notice |
| Authority: | Rail Safety and Standards Board |
| Nature of contract: | Not applicable |
| Procedure: | Not applicable |
| Short Description: | RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to ‘continuously improve member satisfaction, evidenced by year-on-year increase in member (customer) advocacy.’ |
| Published: | 28/06/2017 16:22 |
View Full Notice
1. Title: GB-London: RSSB26311 Customer Service Transformation Programme
2. Awarding Authority:
RSSB
1 South Place, The Helicon, London, EC2M 2RB, United Kingdom
Tel. 020 3142 5351, Email: shareditt@rssb.co.uk, URL: www.rssb.co.uk
Attn: Samdeesh Kathuria
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Customer services. RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to ‘continuously improve member satisfaction, evidenced by year-on-year increase in member (customer) advocacy.’
5. CPV Codes:
79342300 - Customer services.
6. NUTS Codes :
UKI - LONDON
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: LONDON,
8. Reference Attributed by the Awarding Authority:
9. Estimated Value of Requirement: Category H: 100K to 500K
Currency: GBP
10. Deadline for Expression of Interest: 26/07/2017 15:00:00
11. Address to which they must be sent:
Not Provided
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
All communications and submission should be through the Delta eSourcing Portal.
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://rssb.delta-esourcing.com/tenders/UK-GB-London:-RSSB26311-Customer-Service-Transformation-Programme/32U3K37GB2
To respond to this opportunity, please click here:
https://rssb.delta-esourcing.com/respond/32U3K37GB2
TKR-2017628-PRO-10528228
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 14/08/2017
Period of Work End date: 30/03/2018
Is this a Framework Agreement?: no
View any Notice Addenda
View Award Notice
Associated Parent Notice
CompetitiveContractNotice - GB-London: RSSB26311 Customer Service Transformation Programme
1. Title: GB-London: RSSB26311 Customer Service Transformation Programme
2. Awarding Authority:
RSSB
1 South Place, The Helicon, London, EC2M 2RB, United Kingdom
Tel. 020 3142 5351, Email: shareditt@rssb.co.uk, URL: www.rssb.co.uk
Attn: Samdeesh Kathuria
3. Contract Type: Services
Sub Type: Management consultant services and related services.
4. Description: Customer services. RSSB is seeking to appoint an expert partner to help develop and embed a sustainable customer service culture within the company which will underpin the company principal goal to ‘continuously improve member satisfaction, evidenced by year-on-year increase in member (customer) advocacy.’
5. CPV Codes:
79342300 - Customer services.
6. NUTS Codes :
UKI - LONDON
7. Main Site or Location of Works, Main Place of Delivery or Main Place of Performance: LONDON,
8. Reference Attributed by the Awarding Authority:
9. Awarded to:
Labinah Management Training Limited T/A TMI
11-13 Charterhouse Buildings, London, Islington, EC1M 7AP, United Kingdom
Tel. 07740771907
Attn: Michelle Binns
Value Cost: 124,965
Is Awardee likely to subcontract?: No Awarded to SME?: No
10. Date of Contract Award: 15/08/2017
11. Number of Tenders Received: 6
12. Other Information:
Other Information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.
All communications and submission should be through the Delta eSourcing Portal.
To view this notice, please click here:
https://rssb.delta-esourcing.com/delta/viewNotice.html?noticeId=275384852
TKR-2017823-PRO-10884289
Suitable for VCO: No
Procedure Type:OPEN
Period of Work Start date: 30/08/2017
Period of Work End date: 13/04/2018