UK-London: IT services: consulting, software development, Internet and support.


Preliminary Questions
This notice is for prior information only: Yes
This notice aims at reducing time-limits for receipt of tenders: No
This notice is a call for competition: No

Section I: Contracting Authority

I.1) Name and addresses:
Rail Safety and Standards Board (RSSB)
The Helicon, 1 South Place, London, EC2M 2RB, United Kingdom
Tel. +44 231425351, Email: hazel.fernandes@rssb.co.uk
Contact: Hazel Fernandes
Main Address: https://www.ciras.org.uk, Address of the buyer profile: www.rssb.co.uk
NUTS Code: UKI
Specifications and additional documents: As Above
I.2) Joint procurement:
The contract involves joint procurement: No.
The contract is awarded by a central purchasing body: No .

I.3) Communication
Further information can be obtained from: the above mentioned address

I.4) Type of the contracting authority
Body governed by public law
I.5) Main activity:
Other activity: Rail services

Section II: Object

II.1) Scope of the procurement - 1
II.1.1) Title: Expression of Interest - CIRAS Reporting App
Reference number: 710386633
II.1.2) Common Procurement Vocabulary:
72000000 - IT services: consulting, software development, Internet and support.
II.1.3) Type of contract: SERVICES
II.1.4) Short description:
Rail Safety and Standards Board (RSSB) seeks to obtain market feedback in relation to the high-level business requirements for the CIRAS Reporting App for its subsidiary Confidential Incident Reporting & Analysis Service Ltd. Please respond to the questions in the Expression of Interest (EOI) document. Deadline for EOI submission is 1700 hours on 17 August 2022 electronically - https://rssb.delta-esourcing.com/respond/9K48G6N4H4.

CIRAS provides a confidential health and safety reporting service, enabling staff in our 1900 member companies to raise concerns whilst having their identity protected. A simplified summary of the service is as follows:
- A reporter contacts CIRAS with a concern via webform, freephone or freepost
- CIRAS raises a case in dynamics CRM to manage the interaction
- CIRAS interviews the reporter to obtain full information about the concern and information to ensure we can protect their identity
- CIRAS packages up their concern and passes to the relevant company for action
- The company responds to explain what they have done
- CIRAS shares the response with the reporter so they can see the impact they had.
- The is an urgency in making the app available ASAP to increase reporting rates

Different people will prefer to use different routes for contacting CIRAS, and we want to make this as easy as possible. The rationale for an app includes:
- Enabling more people to raise their concerns by providing an additional channel that works better for some people
- Having an app on a user’s phone/device serves as a reminder the service is there for them, so they are more likely to use it.
- Current technology expectations of users who already have apps for internal reporting, particularly the younger generation of reporters who may be more comfortable with an app than a web interface or phone hotline.
II.1.5) Estimated total value: Not Provided
II.1.6) Information about lots:
This contract is divided into lots: No
Maximum number of lots that may be awarded to one tenderer: Not Provided
The contracting authority reserves the right to award contracts combining the following lots or groups of lots: Not Provided

II.2) Lot Description
II.2.3) Place of performance:
Region Codes:
UK - UNITED KINGDOM
II.2.4) Description of the procurement:
Rail Safety and Standards Board (RSSB) seeks to obtain market feedback in relation to the high-level business requirements for the CIRAS Reporting App for its subsidiary Confidential Incident Reporting & Analysis Service Ltd. Please respond to the questions in the Expression of Interest (EOI) document. Deadline for EOI submission is 1700 hours on 17 August 2022 electronically - https://rssb.delta-esourcing.com/respond/9K48G6N4H4.

CIRAS provides a confidential health and safety reporting service, enabling staff in our 1900 member companies to raise concerns whilst having their identity protected. A simplified summary of the service is as follows:
- A reporter contacts CIRAS with a concern via webform, freephone or freepost
- CIRAS raises a case in dynamics CRM to manage the interaction
- CIRAS interviews the reporter to obtain full information about the concern and information to ensure we can protect their identity
- CIRAS packages up their concern and passes to the relevant company for action
- The company responds to explain what they have done
- CIRAS shares the response with the reporter so they can see the impact they had.
- There is an urgency in making the app available ASAP to increase reporting rates

Different people will prefer to use different routes for contacting CIRAS, and we want to make this as easy as possible. The rationale for an app includes:
- Enabling more people to raise their concerns by providing an additional channel that works better for some people
- Having an app on a user’s phone/device serves as a reminder the service is there for them, so they are more likely to use it.
- Current technology expectations of users who already have apps for internal reporting, particularly the younger generation of reporters who may be more comfortable with an app than a web interface or phone hotline.
II.2.14) Additional information
Deadline for EOI submission is 1700 hours on 17 August 2022 electronically - https://rssb.delta-esourcing.com/respond/9K48G6N4H4.


II.3) Estimated Date of publication
17/10/2022


Section IV: Procedure

IV.1) Description
IV.1.8) Information about Government Procurement Agreement (GPA )
The contract is covered by the Government Procurement Agreement (GPA) - NO

Section VI: Complementary Information
VI.3) Additional Information:
For more information about this opportunity, please visit the Delta eSourcing portal at:
https://rssb.delta-esourcing.com/tenders/UK-UK-London:-IT-services:-consulting%2C-software-development%2C-Internet-and-support./9K48G6N4H4

To respond to this opportunity, please click here:
https://rssb.delta-esourcing.com/respond/9K48G6N4H4
GO-202285-PRO-20740803 TKR-202285-PRO-20740802

VI.5) Date Of Dispatch Of This Notice: 05/08/2022